Yes, because I booked it at the train station not the airport!
Agent
you want the station?
Client
Yes, was unable to edit the booking
Agent
Make sure you filter the results by DISTANCE:-
URL: [link]
Agent
1 mile is the closest to the station
Client
Now I’ve cancelled does that mean I have to book again? The amount has been debitted and now I find that I must wait for the refund.
Agent
Yes, it would have been possible to EDIT the booking. You have to have filtered the results by DISTANCE. So you'll have to make a new reservation.
Client
I tried and it kept going back to the airport. Why did it change? When I confirmed the booking it was for pick-up and return to the station not the airport.
Agent
The website would have displayed where you were booking... you didn't look closely enough I suppose.
Agent
The refund could take up to 2 days to process, there is no risk.
Client
Ok I’ll try but can I use the same debit instead of paying again?
Agent
The video of your entire session shows various warnings as to where the location you were booking was.
for example:-
URL: [link]
Agent
I would avoid using your mobile if you can and use a tablet or PC, less likely to miss anything.
