Are you there?
hello, I see you cancelled your reservation?
Yes, because I booked it at the train station not the airport!
you want the station?
Yes, was unable to edit the booking
Make sure you filter the results by DISTANCE:-
URL: https://v2uploads.zopim.io/4/O/U/4OUR3Pm9veURcpuPQf5b0xlskLAgHhdX/0302987e76eb23e65e08e11cdfea367536ded563.png
1 mile is the closest to the station
Now I’ve cancelled does that mean I have to book again? The amount has been debitted and now I find that I must wait for the refund.
Yes, it would have been possible to EDIT the booking. You have to have filtered the results by DISTANCE. So you'll have to make a new reservation.
I tried and it kept going back to the airport. Why did it change? When I confirmed the booking it was for pick-up and return to the station not the airport.
The website would have displayed where you were booking... you didn't look closely enough I suppose.
The refund could take up to 2 days to process, there is no risk.
Ok I’ll try but can I use the same debit instead of paying again?
The video of your entire session shows various warnings as to where the location you were booking was.
for example:-
URL: https://v2uploads.zopim.io/4/O/U/4OUR3Pm9veURcpuPQf5b0xlskLAgHhdX/6a40184deae1f92774ce019688dd73d02582b6df.png
I would avoid using your mobile if you can and use a tablet or PC, less likely to miss anything.
It says Shuttle Bus:-
URL: https://v2uploads.zopim.io/4/O/U/4OUR3Pm9veURcpuPQf5b0xlskLAgHhdX/0ca3d1159e3526c115ac985ba21533c7c08d0e4a.png